Where can I find my scanned foot images?

They are located under your documents folder in the "My BigFoot Images" folder, under your corresponding username.

What are the minimum requirements to run the BigFoot software?

You just need to meet the following minimum requirements:

  • OS: Windows XP SP2 or newer
  • CPU: 2 Ghz or better
  • RAM: 2 GB or better
  • Free Space: 100 MB

The software doesn't recognize my scanner. What should I do?

If BigFoot is unable to detect your scanner, check if there is a WIA driver installed for your scanner.
If not, please install one from your scanner manufacturer's driver website.

The videos are not playing on my Windows XP computer. What should I do?

Please check if you have Windows Media Player 11 installed on your computer. You can get it here from Microsoft.

How should I use the scanner in order to scan my foot?

Please watch at the scanning tutorial video below, it will explain how to use the software:

You can also watch the video online on our YouTube channel: http://www.youtube.com/?v=u24WAdVs6sQ

For more information on this study, refer to the Study Information Sheet.